The LG Washing Machine Disappointment

Back in 2006, I bought a new house and needed a new washer and dryer. Browsing through the flyers I saw a picture the latest LG 27 Inch TROMM model, candy apple color. I was ‘blown away’, growing up in the 70’s and 80’s meant washing my clothes in those ugly boring top load washing machines. Buying this machine would not only give me clean clothes but also stroke my ego – ‘I kicked ass’. So I went to Home Depot, got some financing and $3500 later this beautiful washer and dryer was giving me crisp clean clothes.

Perfect right? Then the downtrend, a few years later my clothes were not as fresh as they used to be, horrible pungent smells started to coming out when I opened the washer door. Couple more years later, water started coming out of the front door! So much so that the water leaked through my heat registers and pools of water appeared on my basement floor. Yeah $3500 for a stinking washing machine, while my cheap loser neighbour was laughing to the bank with her ugly harvest gold top loading washing machine she got second hand from the back pages of our local community paper.

Upon closer inspection I noticed a tear in the door boot seal, water leaking through. Simple, minor issue, could happen to any other brand. So at this point I had two options, call a repair man or DIY. So me trying to be handy and a tool collector addict, I thought I would give it a go.

This is where the ugly truth of LG came out, and I will never buy their product again. I proceeded to dismantle the washer as explained on a YouTube video I found –

All of sudden, the grossness appeared – mold everywhere, bacteria laden slimy mold in the inner linings of the boot seal. I was thinking how dangerous it was encountering these toxins. Then I thought of my young 2 year old child wearing clothes that basically have been washed with mold. In fact there was a class action lawsuit on it: Washer owners to get $35 or a $105 rebate on a new LG. Are you kidding me? $35 for mold in my clothes after paying over $3500??

More disappointment followed, I unfortunately purchased the incorrect door boot seal from a seller on eBay. Digging deeper I realized I ended up buying the modified gasket with the drain hole. Apparently the part number listed in the washer manual has been modified as models after 2007 come with an extra drain pipe.

Another issue for Canadians like myself, LG doesn’t allow parts to be sold in Canada and requires you to call their 1-800 number to get a repair person to show up and diagnose your issue for over $200! They also forbid companies in the US to sell LG parts to Canadians. Luckily I was able to find a seller from California on eBay who had the correct door boot seal gasket for my LG.

You got me LG, I’m the sucker who fell for your candy apples.

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